Warranty Administrator/Service Advisor

Automotive Warranty Administrator

The Warranty Administrator will demonstrate excellent customer service through accurate claims processing. This position is responsible for preparing and maintaining records, submitting warranty claims to the factory and then reconciling them accordingly. This position will include other clerical duties as assigned by management.

Qualifications

• Able to work in a high pace/high volume environment
• Detail oriented
• Work proficiently with Microsoft Office (Excel)
• General accounting knowledge preferred
• Greet service department customers promptly and courteously—attitude is everything!

• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

SPECIFIC PERFORMANCE RESPONSIBILITIES:

• Work all dealers’ claims completely, daily
• Booking claims
• Closing claims
• Submitting claims for payment
• Maintaining a clean warranty receivable schedules regularly to ensure proper cash flow to dealer
• Help dealership stay compliant with manufacturer’s policy

Compensation

Earn up to $40,000 per year with potential increase based on performance

Benefits

• Health, Dental & Vision Insurance
• 401K with Employer Match
• Paid Uniforms 
• Paid Time Off
• Paid Training
• Employee Pricing on New Vehicles
• Free Access to the Preston Auto Fitness Center.

About Us

Come grow with Preston Auto! Founded in 1989 and family owned and operated ever since, Preston Auto has expanded to 10 locations with 16 brands. We are the area's largest dealer group selling more than 10,000 vehicles/yr.! At Preston Auto we offer the area's top pay, a comprehensive benefits package (401K, health insurance, onsite fitness center, and more!), and a fun and energetic work atmosphere. We take great pride in serving our customers at a world class "You Come First!" level and strive for sales leadership at all of our locations. At Preston Auto, we believe in promoting from within and as we continue to grow, our top performers have opportunities for advancement within the company. In fact, many of our store operators started out as Sales Consultants or working in our Business Development Centers! We are proud to have some of the highest retention rates and lowest turnover rates in the industry! We take great pride in not only serving our community, but also giving back to our community as well as we collaborate with the YMCA, United Way, and many other great organizations in the community.