Business Development Center Agent - BDC Sales - Toyota of Erie
The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.
The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.
Responsibilities
Receiving inbound sales phone calls and leads
Identifying the client's needs and scheduling appointments
Placing outbound phone calls to potential leads
Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
Contacting clients prior to appointment date to confirm appointment
Mailing marketing letters to provided leads
Following up post visit to ensure customer satisfaction
Requirements
High school diploma or equivalent
Excellent oral, written and interpersonal communication skills
Extensive customer service, sales, or telemarketing background
Computer literacy, strong organizational and follow-up skills
Ability to read and comprehend instructions and information
Excellent problem solving skills
Education and/or Experience
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
Compensation
Earn between $35,000-$50,000 per year based on performance
Benefits
Health, Dental & Vision Insurance
401K with Employer Match
Paid Uniforms
Paid Time Off
Paid Training
Employee Pricing on New Vehicles
Free Access to the Preston Auto Fitness Center
About Us
Automotive News Top 150 Dealer Group
At Toyota of Erie we pride ourselves on giving back to the community. That’s why at Toyota of Erie we developed our Community Support Program to partner with local non-profit organization to help those who are in need and to help make Erie an even better place to live and work. In 2021 we donated $5,500 to Presque Isle Partnership, Erie Special Olympics, Erie Playhouse, Family Services of NW PA, Erie’s Black Wall Street, Dr. Gertrude A Barber Center, Inner-City Neighborhood Art House, Emma’ Footprints, Supportive Living Services, Erie Humane Society, The Door Student Services, Erie Youth Soccer Associated, Autism Society of NW PA, and the Erie Rescue Mission. We are excited continue are partnership with these great organizations and develop relationships with new organizations in the future.
